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What is Total Quality Management?
The Amazing Dr Deming and Systems Thinking
What Do We Mean by Quality?
8 other sections not shown
Accreditation active treatment administrative application of TQM approach Barry basic census clinical common causes concepts consumer continuous improvement Continuous Quality Improvement control limit LCL customer satisfaction data collection decision defined Deming's developmental disabilities disabilities discussed Edwards Deming employees evaluated example external customers field of mental fishbone flow chart group home health and mental Healthcare helpful human services ICF-MR inputs internal issue JCAHO lower control limit measured ment mental health mental health field mental retardation services moments of truth organization's organizational organizational culture paradigm Pareto Chart Peter Senge potential problems professional quality assurance Quality Checkpoint Quality Council Quality Improvement Team quality service question residential facility responsibility Run Chart Sashkin seminar service provider service quality service recipients Shewhart Cycle special causes staff stakeholders standards suggest Systems Thinking techniques Telephone tion Total Quality Management TQM Council TQM/CQI Unit upper control limit Walter Shewhart