Total Quality Management in Education
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.
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This is an excellent introduction to the concept of quality management in education. It brings together a range of concepts and approaches from the quality assurance field. It shows their relevance to education management, and leaves the reader with a fair understanding of how the different concepts and tools fit together.
Short, clearly written, no wasted verbiage, just simple, direct, relevant content. A must read for anyone involved in quality assurance and assessment in education.