Total Quality Management in Human Service Organizations
John Joseph Gunther, Frank Hawkins
Springer Pub., Jan 1, 1996 - Business & Economics - 236 pages
The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings.
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a The Tools of Total Quality Management
APPLIED TOTAL QUALITY MANAGEMENT
Freeport Hospital Health Care Village
10 other sections not shown
achieve activities administration agency approach areas assessment benchmarking clients concepts continuous improvement continuous quality improvement control chart Crosby culture of quality customer needs customer satisfaction cycle decision defined Deming Developmental Disabilities Edwards Deming effective Employee Empowerment empowered evaluation external customers focused Freeport functions goals Hassen Hillside hospital HSOs human service organizations identified implementation of TQM important individuals internal involved Joseph's Health Centre Juran leadership learning levels measurement ment monitoring Newfoundland and Labrador ODHS organization's organizational culture outcomes participation patients PDCA performance personnel principles problems process management Quality Council quality initiatives Quality Management TQM Quality Oklahoma quality planning quality service redesign reengineering responsible sector service delivery service quality SJHC SLDC social SQEI staff standards Statistical quality control structure success SUNO tion Total Quality Management TQM initiative vision statement