Total Quality Management in Human Service Organizations

Front Cover
John Joseph Gunther, Frank Hawkins
Springer Pub., Jan 1, 1996 - Business & Economics - 236 pages
The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings.

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Contents

a The Tools of Total Quality Management
33
APPLIED TOTAL QUALITY MANAGEMENT
51
Freeport Hospital Health Care Village
75
Copyright

10 other sections not shown

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About the author (1996)

Gunther was a distinguished journalist and foreign correspondent.

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