TQM for Purchasing Management
This book argues that no commitment to quality can ever succeed without applying the principles of Total Quality Management (TQM) to the purchasing function and that the end quality of any product or service is critically dependent on quality in the purchasing function. It details why total quality within purchasing is so critical, lays out a proven seven-step process for applying TQM to purchasing, and examines other top companies that have done it successfully.
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What Is Total Quality Management?
Why Are We Talking About TQM?
What Does TQM Mean to Purchasing?
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achieve actions activities American application approach areas assessment benchmarking Black & Decker Briggs & Stratton buyer company's competitive continuous improvement cost Deming Prize determine develop education and training employees evaluation Figure focus goals IBM Rochester identified impact IMPLEMENTATION PLANS important inspection involved ITT Defense Japanese Just-In-Time keiretsu leader LEVEL AT 99 long-term Malcolm Baldrige Award MANAGEMENT ENVIRONMENT manufacturing measurement meet ment Motorola needs NITERMINING ONNITIME DELIVERY P&IC Pareto analysis participate partner percent performance Phase plier prime contractor problems Purchasing Management purchasing strategies PURCHASING'S CUSTOMERS quality circles Quality Function Deployment quality improvement QUALITY LEVEL Quality Table questionnaire reducing the supplier relationships requirements schedule selected specific Statistical Process Control Step success supplier base supplier partnerships supplier quality target Texas Instruments tion Total Quality Management UPDATE COMPUTER SYSTEM Xerox