Training in the Automated Office: A Decision-maker's Guide to Systems Planning and Implementation

Front Cover
Quorum Books, 1987 - Business & Economics - 190 pages
0 Reviews

This guide will prove an indispensible tool for conceptualizing, developing and monitoring training methods in today's automated office. It provides a detailed discussion of the evolution of automated office systems and examines the various training techniques in use today. Special attention is given to managing human resources in the training process and to problems involved in teaching people to use highly technical and complex equipment effectively. Such topics as utilizing equipment fully, the use of outside specialists and consultants, conducting training needs analysis, cost-benefit analysis, keeping up with new technology, and tackling user resistance are covered. A highly detailed table of contents, glossary and general subject index facilitate quick, easy reference.

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

INFORMATION TECHNOLOGY AND OFFICE
1
THE GOALS OF TRAINING
17
TRAINING WITHIN THE CORPORATION
29
TRAINING TOOLS
39
ASSEMBLING A NEWAGE TRAINING TEAM
63
INITIATING A TRAINING PROGRAM
73
DETERMINING TRAINING NEEDS
83
OBSTACLES TO TRAINING
105
DESIGNING THE CURRICULUM
121
IMPLEMENTING THE TRAINING PROGRAM
145
CORPORATE COMPUTER LITERACYA GOAL
155
Glossary of Terms
167
Index
185
Copyright

About the author (1987)

RANDY J. GOLDFIELD is a consultant in New York City who has contributed to numerous studies of management and automation systems.

Bibliographic information