Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices: TREAS CHEST SIX SIGMA _p1

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Pearson Education, Jul 6, 2007 - Technology & Engineering - 864 pages

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools–ranging from rigorous statistical and quantitative tools, to “softer” techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge.

Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, “out-of-the-box” examples.

Coverage includes

· Real-world guidance to help practitioners raise the most important questions and determine the best resolution

· Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis

· Benchmarks, capability and cost/benefit analyses, Porter’s Five Forces, scorecards, stakeholder analysis, and brainstorming techniques


· GANTT, PERT chart, and other Six Sigma project management tools

· 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool

· 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams

· Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner

· This book is also available in a highly-searchable eBook format at and other online booksellers,.

From start to finish, this bookdelivers fast, thorough and reliable answers–knowledge you’ll rely on in every Six Sigma project, for years to come.


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About the author (2007)

Lynne Hambleton is a business consultant with special focus on strategy

development and execution and change management to improve operational

processes and expand commercial opportunities. She has held several

management positions in Xerox Corporation where she worked for

almost 25 years. She also has worked in education, healthcare, and energy

public sectors and start-ups. Hambleton’s experience spans general management,

marketing, field operations, strategic planning, alliance development,

and sales/channel management. She also has served as an

adjunct professor of strategic planning at Rochester Institute of Technology’s

School of Business.

Ms. Hambleton received a Master’s degree in Business Administration,

with an emphasis in industrial marketing; a Master’s degree in Adult &

Higher Education/Organizational Development; and a Bachelor of Science

degree in psychophysiology, all from University of North Carolina–

Chapel Hill. Ms. Hambleton is also an active PMI-certified Project

Management Professional (PMP) (1998); a Master Black Belt; and Certified

Six Sigma Black Belt (CSSBB) from Villanova University (2006).

Hambleton’s additional publications include Six Sigma for Marketing

Processes, An Overview for Marketing Executives, Leaders, and Managers (coauthors

C.M. Creveling and B. McCarthy), Prentice Hall, 2006; the chapter

titled, “Supporting a Metamorphosis through Communities of

Practice,” in Leading Knowledge Management and Learning, by Dede Bonner,

2000; and the article, “How Does a Company the Size of Xerox Design a

Curriculum in Project Management for the Entire Organization?” printed

in In Search of Excellence in Project Management, Volume 2, by Harold

Kerzner, 1999. Ms. Hambleton lives in Rochester, New York, and can be

reached best via email at or visiting

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