Treat Me Like a Customer: Using Lessons from Work to Succeed in Life

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Zondervan, Dec 22, 2009 - Business & Economics - 224 pages
Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this Treat Me Like a Customer eBook. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.
 

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A Real Wake-up Call

User Review  - Fonz08 - Borders

This books is a "splash of cold water in the face" for any driven, business professional. It says WAKE UP before you lose out! I highly recommend it to any business person, family member of a ... Read full review

Contents

Foreword by Bob Buford
9
Preface
11
Acknowledgments
15
Learning on the Job
17
Why Youre Having Such a Hard Time
27
What Matters Most to You?
39
Do You Really Know Your Customer?
57
Customer Communication Strategies
69
When Your Customer Gets Upset
133
Not Just Another Meeting
145
Never Give Up
155
Nothing Risked Nothing Gained
165
Success Goes Both Ways
175
Deliver a Great Product
185
Celebrate Your Success
197
Building an Enduring Brand
205

Planning for Great Outcomes
81
Your Word Is Your Bond
97
WorldClass Customer Service
111
Protecting Market Share
123
Imagine the Best
215
Notes
221
Copyright

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About the author (2009)

Louis Upkins, Jr. lives in Franklin, Tennessee with his wife, Charita; son, Caleb; and daughter, Zoe. He is an entrepreneur widely known in the corporate world for successfully creating beneficial strategic alliances and partnerships with Fortune 500 companies in the sports and entertainment industries.

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