True Change: How Outsiders on the Inside Get Things Done in Organizations

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John Wiley & Sons, Oct 6, 2004 - Business & Economics - 250 pages
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Drawing on her own long-term research and extensive work experience, Janice Klein reveals how the power of people (insiders who are able to see problems from outsider's perspective), approach ("pulling change"), and system (support infrastructure) combine to turn new ideas and concepts into institutionalized practices. In particular, certain people inside organizations "outsiders on the inside" are key to driving innovation, adaptation, and real change. Using examples from leading companies in MIT's Leaders for Manufacturing (LFM) and System Design and Management (SDM) Partnership -- such as Boeing, Intel, Motorola, Alcoa, Ford, Kodak, and others -- she shows how employees at all levels can learn how to become "an outsider on the inside," and be in the right place at the right time to discover opportunities to "pull" into their organization. Throughout, we grow to understand the perspectives of numerous "outsiders on the inside," by hearing their voices and observing their actions. The strategy Klein provides is relevant for any company that hopes to build a change capability, rather than attempt only to manage change.
 

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Contents

How Outsiders on the Inside Get Things Done in Organizations Chapter 1 What Is True Change?
1
How Outsiders on the Inside Get Things Done in Organizations Chapter 2 The Process of Pulling Change
27
How Outsiders on the Inside Get Things Done in Organizations Chapter 3 Aligning Pulls Across the Organization
51
How Outsiders on the Inside Get Things Done in Organizations Chapter 4 Working Within the Existing Culture to Pull Change
67
How Outsiders on the Inside Get Things Done in Organizations Chapter 5 Preparing Insiders to Wear Two Hats
95
How Outsiders on the Inside Get Things Done in Organizations Chapter 6 Preparing Outsiders to Wear Two Hats
123
How Outsiders on the Inside Get Things Done in Organizations Chapter 7 Getting to the Right Place at the Right Time to Pull Change
147
How Outsiders on the Inside Get Things Done in Organizations Chapter 8 Maintaining OutsiderInsider Perspectives
171
How Outsiders on the Inside Get Things Done in Organizations Appendix Research Methodology
187
How Outsiders on the Inside Get Things Done in Organizations Notes
197
How Outsiders on the Inside Get Things Done in Organizations Index
203
How Outsiders on the Inside Get Things Done in Organizations The Author
207
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About the author (2004)

Janice Klein is a senior lecturer and researcher at MIT's Sloan School of Management. Author of a textbook, numerous book chapters, and academic journal articles, Klein has also written for Harvard Business Review and Sloan Management Review.

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