Trust in Technology: A Socio-Technical Perspective

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Karen Clarke, Gillian Hardstone, Mark Rouncefield, Ian Sommerville
Springer Science & Business Media, Mar 2, 2006 - Business & Economics - 221 pages

Computer systems can only deliver benefits if functionality, users and usability are central to their design and deployment. This book encapsulates work done in the DIRC project (Interdisciplinary Research Collaboration in Dependability), bringing together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings.

 

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Contents

TRUST AND ORGANISATIONAL WORK
1
WHEN A BED IS NOT A BED CALCULATION AND CALCULABILITY IN COMPLEX ORGANISATIONAL SETTINGS
21
ENTERPRISE MODELING BASED ON RESPONSIBILITY
39
STANDARDIZATION TRUST AND DEPENDABILITY
69
ITS ABOUT TIME TEMPORAL FEATURES OF DEPENDABILITY
105
EXPLICATING FAILURE
123
PATTERNS FOR DEPENDABLE DESIGN
147
DEPENDABILITY AND TRUST IN ORGANISATIONAL AND DOMESTIC COMPUTER SYSTEMS
169
UNDERSTANDING AND SUPPORTING DEPENDABILITY AS ORDINARY ACTION
195
THE DIRC PROJECT AS THE CONTEXT OF THIS BOOK
217
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