U.S. Office of Personnel Management Retirement and Insurance Service: Challenges and Accomplishments
The Service, 2000 - Civil service - 29 pages
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accounting agencies annuity Appendix assistance Balance Brenda Brown calls Carol Center Civil Service Claims Receipts complete Conference continued costs CSRS Customer Service Standards Cynthia Daniel David Debra deliver Denise Design develop direct deposit Director Disputed Claims Division easy Edward efforts expect Federal Employees FERS Finally goal Health Benefits Hughes Human implementing important improvements Insurance Service RIS Jacqueline James Janet John Johnson Jones Joyce Judith Karen leadership Levels Linda maintain Management Martha Mary Matthew ment Michael Miller N/A N/A N/A Nancy Office of Personnel Pamela Patricia payments percent Performance person Personnel Management processing Production projects Quality receive response result Retirement and Insurance Retirement System Richard Robert Ronald Sandra satisfaction satisfied selection Serving Sharon skills Smith Staff success Survey survivor Technology telephone Thomas Thompson tion William Workload