Understanding ISO 9000 and Implementing the Basics to Quality
This work examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. Theory and applications are provided, and the author explains how to put the standards into place and achieve quality. Specific methods and tools for the implementation of the ISO standards that lead to certification and certification maintenance are supplied.
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A General Introduction to Quality Standards
Introduction of the ISO 9000 Standards
ISO and Services
ISO and Software
ISO and BS 7750
Cost and Benefit
The Future of the ISO
Appendix A Unofficial Glossary of Acronyms
Appendix B Critical Characteristics for Procedures
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acceptance accreditation activities AIAG and/or ANSI applicable appropriate CENELEC certification bodies changes clause requires Committee configuration management conformity conformity assessment contract corrective action costs criteria definition delivery design review Document control elements ensure Environmental Management European evaluation Gaithersburg GATT guidelines identified implementation process Inspection and test International Electrotechnical Commission international standards ISO 9000 series ISO 9000 standard ISO standards ISO/IEC Guide issues laboratory maintenance Management and Quality manual manufacturing ment NIST nonconforming objectives operating Order as PB organization organizational overview personnel phase Phone procedures process control Product Certification product liability project management provides purchase Quality Assurance Quality Control quality management system quality planning Quality records quality system registration registrars reliability responsibility scope Section software development software quality specific requirements SQSR stan statistical process control structure supplier surveillance TAAC third-party registration TickIT tion United Kingdom verification