Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

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Jiju Antony, David Preece
Taylor & Francis, May 3, 2002 - Business & Economics - 256 pages
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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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