Understanding Public Perceptions: Trust and Engagement in ICT-mediated Services

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Intl. Engineering Consortiu, 2008 - Antiques & Collectibles - 249 pages

Drawing together diverse models and data to present a coherent interdisciplinary view, this complete handbook delivers recommendations in the area of public perception of information and communication technology (ICT) mediated services. This detailed examination not only explores the background, strategies, and business development regarding such themes as internet security, but it also takes a wider approach by covering important related issues such as identity and theft, how citizens can come to trust a society that is driven by e-commerce, and the role of government and providers to find solutions. This ground-breaking manual will allow decision makers, researchers, and industry professionals across the globe to effectively understand the implications of engaging the general public with ICT.


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What Do We Mean by Trust?
Public Attitudes to OnLine Life
Public Attitudes to OnLine Life Privacy Issues and
Authentication and Identification
Use of Biometric Data
Securing the Human Factor
Awareness and Education
Recommendations and Conclusions

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About the author (2008)

Piotr Cofta works for British Telecom (UK) as a chief researcher in the Mobility Research Centre. He is an associate editor for the Electronic Commerce Research Journal. Steven Furnell is the head of the Network Research Group at the University of Plymouth and is an adjunct associate professor with Edith Cowan University. He is the author of numerous papers in referred international journals and conference proceedings and the books as Computer Insecurity: Risking the System and Cybercrime: Vandalizing the Information Society. Hazel Lacohée works for British Telecom (UK) as a principal researcher and undertakes qualitative social research for the IT Research Centre in the UK. Andy Phippen is a lecturer at the University of Plymouth with research interests in the socio-technical aspects of Web technologies. He is an editor of the online journal Methodological Innovations.

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