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ANALYZES INFORMATION APPLIES QUALITY DAY-TO-DAY Applying quality methodologies assessment Baldrige CLEAR GOALS COLLECTS AND ANALYZES COMMITMENT TO QUALITY commitments to employees COMMUNICATES WITH CUST continuous improvement correlated day-to-day operations DEFINE SUCCESSFUL STRATEGY DRIVEN BY LONG EASIER FOR CUST Effective utilization employee involvement EMPOWERMENT WORK ENVIRONMENT ENCOURAGE INFO ENSURING ERROR EXPERIENCE SHARING factor FEEDBACK FROM CUSTOMERS FOCUS WORK PROCESSES groups HIGHER MGT INVOLVEMENT IMPROVE CUST SAT IMPROVE WORK PROCESSES improvement process INFORMATION FOR QUALITY involvement of higher job satisfaction LEADERSHIP CUSTOMER FOCUS management leadership MANAGER'S COMMITMENT MEASUREMENT SYSTEMS meet schedules MGT MEETS COMMITMENTS MGT WILL SUCCESSFULLY OBTAIN REGULAR FEEDBACK OPENLY COMMUNICATES organizations OVERALL PLANNING Pride in quality process improvement PROCESSES FOR ENSURING PROCESSES FOR INTRODUCING PROCESSES TEAMWORK products and services PROMOTES TEAMWORK Q.P. HIGHER MGT Q.P. SPEED quality effort QUALITY IMPROVEMENT Quality process QUALITY TO OVERALL SPEED OF ACTION STRIVES TO IMPROVE sub-units SUCCESSFULLY IMPLEMENT STRATEGY Total Quality