Unified Communications - Competive Advantage in a Global World
GRIN Verlag, 2009 - 28 pages
Scientific Essay from the year 2009 in the subject Business economics - Business Management, Corporate Governance, grade: keine, University of Bratislava, course: 11. SGBED Konferenz, language: English, abstract: The concept of Unified Communications integrates different media as telephony, presence, e-mail, audio and Web conferencing, video conferencing, mail, unified messaging and instant messaging based on internet protocols and web standards. The article shows the competitive advantages by quicker decision, better alignment of global spread teams and cost effectiveness. Some challenges in using this concept are shown, so that only first enterprises are using this concepts. The article shows the concrete experiences of this first users and compares them with the theoretical concept. [...]
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akademische Texte Already implemented applications AVAILABLE UC FUNCTIONS Bratislava Abstract business processes Cisco Click to Call communication partners communications challenges companies competitive advantage concept of Unified Conferencing & Collaboration Contact Centers costs customers and suppliers data infrastructure different communications media Differentiation distributed teams Email employees enterprises extremely frustrated Extremely/very Germany Global World GRIN global world Ralf GRIN Verlag GSM and UMTS Home phone impact implement UC inefficient team coordination Instant Messaging integration Internet IP-Telephony Lehmann Comenius University letter correspondence MEDIA AND DEVICES Microsoft mobile networks Mobile phone Mobile Unified Communications modern communication technology multiple messages office phone pain points participants personal productivity presence information presence status Ralf Lehmann Comenius Room-based Video Conferencing Siemens significantly survey telefax Telephony teletype messages UC MARKET UC Vendors Unified Communications clients Unified Messaging unwanted usage users Virtual teams Voice and Data waiting for information Web Conferencing world Ralf Lehmann