User Acceptance and Field Implementation of Decision Support Systems
U.S. Army Research Institute for the Behavioral and Social Sciences, 1988 - Command and control systems - 31 pages
This report documents the results of an invitational workshop on User Acceptance and Implementation of Military Decision Support Systems held at Fort Leavenworth on January 28-29, 1987. It was sponsored by the U.S. Army Research Institute, the Joint Services Working Group on Decision Aiding, and the U.S. Army Combined Arms Combat Developments Activity at Fort Leavenworth. Participants included 14 representatives from the military, government, and government contractors. The objectives of the workshop were to (1) identify a list of user acceptance problems and develop strategies for addressing each of them; (2) discuss problems associated with involving users in aid design and evaluation; and (3) make recommendations for addressing these user involvement problems. The report lists 22 user acceptance problems identified during the workshop and discusses the recommendations made by participants. They included that most of the recommendations that were made could best be accomplished through careful organizational management of the design and implementation of the system. Other general recommendations included early and on-going user involvement in aid design and evaluation, identification of the appropriate user for design and evaluation, common interface across aids and systems, training and education, an evolutionary development cycle, and organizational mechanisms for formally linking the user and builder. Suggestions were made for other organizational mechanisms that would facilitate user acceptance. (KR).
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Activity adaptive design addressing aid design aid development aid's analysis approach Army Research Institute assignment assist automated builder clear commander commitment communication contractors cycle Damage Decision Aiding decision support systems defined demonstration design and evaluation discussed documents embedded environment example exercises existing expectations experience expertise Explanation factors feel field formal functional future hardware identified implementation important improved Incompatibility Incorporate increased individual integrated interface Involve users knowledge lack Leavenworth limitations Loss mechanisms military needed obtained officer operations organization organizational participants perceived perception performance Personnel potential present problem procedures promote rapid prototyping Recommendations representation requirements responsibility SECURITY CLASSIFICATION selected skills specific staff standard task term test and evaluation tion types understand user acceptance user involvement user's utility workload Workshop