What people are saying - Write a review
We haven't found any reviews in the usual places.
The DisconfirmationSatisfaction Model
26 other sections not shown
analysis Antecedents aspects beta card catalog cars citations complaint computer ownership conceptual consumer behavior D'Elia Dalrymple defined definition direct disconfirmation Disc disconf disconfirmation and satisfaction Disconfirmation Performance effect emotional equation evaluation example expectations and performance expectations information expectations manipulation experimental H H H id id independent variable inferred disconfirmation instrument interaction involved Kinnucan librarians library services management information system normal distribution Oliver online search OPAC searches operationalizations output and precision page paper PALS familiarity PALS software PALS system participants path patrons perceived disconfirmation perceived expectations perceived performance performance judgements performance measure performance-only personal computer post-trial pPerf prior product performance question order reaction regression relationship relevant output repurchase retrieval Satis-a satisfied scale scores selected significant relation statistically significant Stayman substitute expectations Table Tagliacozzo titles topic users values versus videodisc Westbrook Zweizig