Using Evaluation in Training and Development
Practical in tone, yet firmly based on sound theoretical foundations, the book clearly shows how evaluation can and should be applied before, during and after training Guidelines are suggested, methods described and practical, tried and tested, resources detailed. Structured to allow trainers to develop evaluation models that are ideally suited to their individual needs, this definitive handbook gives practical advice on all aspects of training evaluation, including knowledge tests and the use of ranking scales; behaviour observation and self-reporting; the use of questionnaires; interim evaluation; the evaluation of open and distance learning programmes; and cost and value effectiveness.
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Evaluation in Training and Development
Before the Training and Development Programme
The Construction of Tests 1 43
demonstration tests Tests of process tasks Activity
Evaluation at the End of the Event 1
Guidelines to end of programme validation
Evaluation at the End of the Event 2
achieved action plan activity answer approach asked aspects aware behaviour analysis chart considered contributions cost debriefing meeting demonstration development programmes discussion effective end of day end of programme ensure evaluation process example extent feedback feel format give given this rating guidelines identified implementation individual instruments interactive interim interview involved learners complete Learning Log learning programme line graph line manager medium-term evaluation methods objectives observation and assessment open learning organization participants particularly performed pie chart possible Post-programme debriefing practical problems produce programme validation questions reactionnaire relevant repertory grid responses scale scoring senior management session sheet shown in Figure simple skills sociogram stage subjective suggested summarized task terminal objectives three-test Thurstone Scale tick trainer training and development training day training manager training programme training quintet usually validation and evaluation validation questionnaire views