Using People Skills in Training and Development

Front Cover
Kogan Page Publishers, 1998 - Communication in organizations - 243 pages
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Successful interaction with people lies at the core of successful training. If a trainer doesn't (or can't) communicate well, or fails to observe and understand fully the actions of colleagues, training will be ineffective.

This lively book from one of the UK's leading experts on training offers a vital guide to developing and honing 'people skills' in training and staff development. Using People Skills in Training and Development gives guidance on analysing human behaviour and improving communication skills, the book also includes techniques for developing specific skills to match key areas for training-interviewing, inter-relating, team operation, coaching, mentoring, dealing with difficult staff, and so on.

Practical in approach, yet firmly based on sound theoretical principles, the book offers easy to apply, step-by-step techniques that will help anyone ensure that their training messages are getting through loud and clear.

Using People Skills in Training and Development will be of interest to trainers in the broadest sense- including teachers, lecturers and managers responsible for training.

 

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Contents

Introduction
1
Communication
11
People Differences
29
Communication and Behaviour
46
Observing Behaviour
57
Other Methods of Observing People
74
Coaching Skills 1
93
Coaching Skills 2
108
Role Plays
136
Some Group Approaches to People Skills
154
Team Building and Development
180
Dealing with Difficult People 1
204
Dealing with Difficult People 2
217
Suggested Reading
235
Index
241
Copyright

Delegating and Mentoring
120

Common terms and phrases

About the author (1998)

Leslie Rae is a management and training consultant and a well-known author. Among his many well-respected books are Using Activities in Training and Development and Using Presentations in Training and Development, also published by Kogan Page, and Gower's Techniques of Training.

Bibliographic information