Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace

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Cengage Learning, May 22, 2009 - Computers - 150 pages
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Give your students a 360 degree education and a career advantage with Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. With the signature two-page spread format, the Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series provides reader-friendly instruction on a subject once regarded as unable to be taught within the classroom.
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Contents

Understanding the Basics of Verbal Communication
1
Working with Customers
25
Developing Professional Telephone Skills
49
Improving Informal Communication
73
Making Formal Presentations
97
Glossary
121
Index
123
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About the author (2009)

Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University. Previously, Jeff worked as an electronics engineer with several Fortune 500 companies. He quickly discovered that his writing and public-speaking abilities contributed much more to his professional success than his technical skills. This important discovery has significantly influenced his teaching and Jeff has spent over 15 years in higher education helping technical students develop professional skills. As technology becomes more tightly integrated with business functions, students with well-developed soft skills will enjoy a strong competitive advantage. Jeff has worked with Cengage to develop the Soft Skills for a Digital Workplace series. These titles with the accompaniment of a rich online companion are designed to complement any course you teach regardless of the subject.

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