Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace

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Cengage Learning, May 22, 2009 - Computers - 150 pages
Give your students a 360 degree education and a career advantage with Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. With the signature two-page spread format, the Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series provides reader-friendly instruction on a subject once regarded as unable to be taught within the classroom.
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Contents

Understanding the Basics of Verbal Communication
1
Working with Customers
25
Developing Professional Telephone Skills
49
Improving Informal Communication
73
Making Formal Presentations
97
Glossary
121
Index
123
Copyright

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