Veterans¿ Disability Benefits: Better Accountability and Access Would Improve the Benefits Delivery at Discharge Program
Recent military conflicts have increased interest in federal efforts to support servicemembers preparing to leave military service. Through the Benefits Delivery at Discharge (BDD) program, the VA, in collaboration with the DoD, has made efforts to streamline access to veterans' disability benefits by allowing some servicemembers to file a claim and obtain a single exam prior to discharge. This report examines VA's efforts to manage the BDD program and how VA and DoD are addressing challenges servicemembers face in accessing BDD. To address these objectives, the auditor analyzed relevant documents and data, interviewed officials, and conducted site visits and interviews at selected military bases. Includes recommendations. Illus.
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agencies Appendix Army attend BDD and predischarge BDD operations BDD Program Provide BDD sites BDD timeliness benefits briefings claims development claims filed Claims Overall complete conduct exams Conduct VA Exams cooperative exam process Daniel Bertoni develop BDD claims develop claims disability benefits disability evaluation DOD officials DOD personnel DOD physicians efforts to manage exam providers fiscal year 2007 goal House of Representatives implementation improve Joint Executive Council located medical records military bases military service National Guard offering the BDD officials told paperless claims processing performance measure predischarge claims predischarge program prior to discharge processing BDD claims rating activity rating office recommendation Representatives The Honorable requirements reviews of BDD Salt Lake City Scope and Methodology service branch servicemember discharge South Korea Specifically timeliness and accuracy timeliness of BDD track traditional claims VA and DOD VA’s efforts VCAA Veterans Affairs Veterans Benefits Administration Visits and Interviews Washington Winston-Salem Yongsan Garrison