Wendy Leebov's Essentials for Great Patient Experiences: No-nonsense Solutions with Gratifying Results

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Health Forum, Jan 1, 2008 - Medical - 126 pages
Quick help for solving daily workforce problems that demoralize staff, and lead to less-than-perfect patient satisfaction outcomes. This book helps readers lead and inspire, and can elevate the opinions patients and their families have of the health care institution. The book contains exercises, checklists, meeting plans, question guides, scripts, and coaching techniques, plus an appendix of additional resources that can quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work. It is an easy, quick read designed to accommodate tight work schedules and just-in-time management schedules.

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Contents

Empathy Fitness for Leaders
1
Lessening Patient Anxiety
7
Lessening Patient Anxiety
10
Copyright

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About the author (2008)

Wendy Leebov, Ed.D., is an independent consultant and author. She served as VP, Human Resources, with the Albert Einstein Healthcare Network in Philadelphia, and she was also the founder and president of the Einstein Consulting Group, nationally respected for helping more than 300 health care providers institute strategies to achieve service excellence and leadership effectiveness.

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