Whale Done!: The Power of Positive Relationships
Nicholas Brealey, 2002 - Interpersonal relations - 127 pages
What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between GOTcha (catching people doing things wrong) and Whale Done! (catching people doing things right).
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accentuate the positive Allie Allie's animal training animals Anne Marie Butler Anne Marie continued Anne Marie's applause asked audience began behavior better boss business conference catch Chuck crowd Dave Yardley energy feel Florida getting girls give goals going GOTcha game guess hand happens Harvey and Gus ignore Jim Ballard Jim Barnes jump Ken Blanchard kids at home killer whales Kingsley learned look lots of WHALE mean meeting Merideth Mike MINUTE MANAGER motivate Negative Response normal distribution Okay Orlando parents Paul Hersey pay attention pool Positive Response praise progress Redirection response relationship reward SeaWorld trainers Shamu show someone Spencer Johnson stadium started sure talk tell Thanks things right things wrong thought told took trust walked watch Wes's WHALE DONE method WHALE DONE Response What's wondering yells