What Business Really Wants from IT

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Routledge, Mar 30, 2007 - Business & Economics - 208 pages
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Business expectations of their IT departments are simple: Deliver IT without fuss, get involved in achieving business results, and provide leadership. But while business emphasis is on business results and leadership, IT is focused on the technology.

How to get your IT Department to Add Real Value to Business presents a practical framework that defines the roles and activities for the CIO to meet business expectations. It introduces a new approach to IT in large organizations, which shifts the focus from day to day technological operations to three critical areas of performance for IT: IT management, business results and information leadership.

The concepts are simple and elegant but the implementation is increasingly demanding. However, these changes are essential if in-house IT functions are to survive and prosper in organizations.

The author's framework has already proven itself in changing business and IT perspectives significantly. Large organisations have commenced the implementation process, and are reporting significant results. The book offers ground-breaking perspectives on the role of IT in organisations. These perspectives are finding favour with business and IT people alike. The book offers practical and anecdotal examples and plans to assist in implementing the framework.
 

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Contents

1 There is no F in IT
1
2 The three roles of IT in organizations
14
3 The new businessIT agenda
24
4 Managing technology to maintain business momentum the first pillar of IT performance
39
5 Managing business results from an IT perspective new rules new challenges
52
6 Information leadership in the information age
74
7 A matter of survival proving the benefits of IT
93
8 Getting keeping and using the cash budgeting for IT
116
9 Measures of IT some principles of measurement
125
10 New IT skills and people
139
11 Applying the model check your mindset at the door
148
12 To boldly go
158
13 In the beginning
176
Bibliography
178
Index
181
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About the author (2007)

TERRY WHITE is Assistant Professor of English at Kent State Ashtabula. In addition to other published works, Professor White has authored or edited such works as "Cloak and Dagger: An Annotated Guide to Spy Fiction" (Greenwood Press, 1995) and "The Sibling Society".

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