What Have We Learned?: Ten Years on
Charmine E. J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe
Emerald Group Publishing, Jul 29, 2011 - Business & Economics - 363 pages
The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the reader's mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing.
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EMOTIONS RESEARCH ADVANCING KNOWLEDGE OF TRADITIONAL AND NONTRADITIONAL WORKERS
EMOTIONS RESEARCH ADVANCING KNOWLEDGE OF CONSUMER BEHAVIOR
EMOTIONS RESEARCH ADVANCING KNOWLEDGE OF TEAM BEHAVIOR
EMOTIONS RESEARCH ADVANCING KNOWLEDGE OF THE LEADERMEMBER RELATIONSHIP
EMOTIONS RESEARCH ADVANCING KNOWLEDGE OF IN EXTREMIS WORK CONTEXTS
EMOTIONS RESEARCH ADVANCING NONCOGNITIVE ASSESSMENT
EMOTIONS RESEARCH ADVANCING KNOWLEDGE OF POSITIVE WORK ENVIRONMENTS
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Academy of Management analysis anger antecedents Applied Psychology Ashforth Ashkanasy authenticity of emotional Brotheridge burnout call takers caller cognitive complaint behavior conceptual consumer context control moves correlation Cropanzano customer service employees deep acting Diefendorff dyad effort ego depletion Emotion in Organizations emotion regulation emotion strategies emotional displays emotional exhaustion emotional expression emotional intelligence emotional labor strategies emotional management emotional responses engage feel GGUM Grandey Hartel Hochschild individual influence IPros item response theory job satisfaction Journal of Applied leader–member exchange leadership measure MSRs negative emotions nomological network one’s Organizational Behavior organizational citizenship behavior organizational commitment organizational identification outcomes perceived external prestige perceived organizational support perceptions performing emotion perspective positive emotions positively related Research on Emotion role Sadness scale scores situation social surface acting surface and deep TEIQue-SF theory toolkit trait turnover intention unfolding models variables workplace bullying Zerbe