What is total quality control? The Japanese way
This dynamic handbook has sold over l00,000 copies in Japan already and has helped thousands of firms throughout the world turn quality into their most powerful marketing weapon. You can use the Ishikawa method to create high-quality products, as well as improve customer relations, reduce manufacturing costs, decrease "down-time", and minimize product liability suits.
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An appeal to top managers Misunderstanding common to
QC Circle Activities
Quality Control for Subcontracting
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adequate after-service basic become cause factors company-wide quality control complaints conducted consumers control chart countries create cross-function committees cross-function management defective products Deming Application Prize Deming Prize Diagram division heads effects employees engage in QC established example factory false data foremen function goals implementation important improvement Industrial Standards inspection Japan Japan's QC Japanese Industrial Standards Japanese industries Japanese Standards Association kanji line workers manufacturing division marketing division means ment middle management organization participate PDCA percent policies president problems process analysis process control product development profit promoting QC purchaser QC activities QC Annual Conference QC audit QC circle activities QC education quality analysis quality assurance Quality Month sampling section chiefs staff statistical methods statistical quality control step subcontractors subordinates supplier term top management total quality control true quality characteristics Union of Japanese utilize workplace