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Are You Afraid to Change?
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active listening Alice angry asking questions behavior beliefs capital punishment car payment carpool Cindy Cindy's husband climate compliment conversation cop-out critical Dave defensive describe dialogue dinner disappointed Dolores Dorothy Edith Edna Edna's EFFECTIVE COMMUNICATION Elaine empathy Esther Wedner Bernice example express free information friendship frustrated give head talk hear Henry Henry's wife I'm really frustrated Jacuzzi Jean Judy kids Last night Laura Leeds Esther Wedner listening responses look Lu Ann Matt meet ments month mother Nancy never Okay open-ended question over-generalizing Paraphrasing partner party payment has top person Phoebe problem put-down Rachel Leeds Esther reflect refrigerator relationships resentful Rudy SAY WHEN ASKING Self-disclosure share situation skill small talk someone SOUNDS speaker SPECIFY sure Susan Sybil tell There's thing thought trust tune UCLA understand upset wear Wedner Bernice Bloch worry write