When Cultures Collide: Managing Successfully Across Cultures
The premise of this work is that the successful managers of the 21st century will be the culturally sensitive ones. It also argues that competitive advantage can be gained from having strategies to deal with the cultural differences encountered in any international business setting.
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Preface to the New Edition
Getting to Grips with Cultural Diversity
Different Languages Different Worlds
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achieve Africans Americans Anglo-Saxons Arabs Asian attitude Australians basic Behaviour at meetings believe body language British Britons businesspeople cent century China Chinese communication Concepts Leadership Confucian consider countries cross-cultural deal decisions developed dialogue-oriented discussion dominate Dutch emotional empathise English Estonians Europe European executives expect feel Figure Finland Finnish flexible foreign formal France French Germans hand Hong Kong human humour Hungarians important Indians individual Italians Japan Japanese Korea Latins less linear-active Listening habits live logic Malay managers Manners and taboos meetings and negotiations Mexican multi-active Nordic northern one's organisation oriented partners party political Portugal Portuguese problems punctual rarely reactive cultures respect restaurants Russian Scandinavians senior sense Singapore social society South Spain Spaniards Spanish speak speech status style Swedes Swedish Swiss talk tend things tion traditions values Western Zealanders Zulu
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