When push comes to shove: a practical guide to mediating disputes
Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation on the fly where a more structured process is not possible or called for.
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The Opening Meeting
The Caucus Process
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active listening agree alternative dispute resolution apologies approach ation attorneys BATNA begin behavior brainstorming Cedras Chapter coach the parties communication skills confidentiality Conflict Grid data confrontation create deal discussion dispute resolution domestic violence draft evaluate example Exercise face-to-face facts feelings focus future ground rules hear help the parties higher authority identified impasse individual informal mediation integrative solutions intransigent party invite involved issues Jack Jean-Bertrand Aristide joint meetings key interests key parties medi mediation model mediation process mediator's Medical Research Committee ment move negotiation neutral offer one-text agreement one-text worksheet opening meeting opening statement options organizational party's person position possible solutions power plays problem quality philosophy questions Raoul Cedras resolve Resource role shuttle shuttle diplomacy side situation steps summary talk team members telephone tell things tion underlying interests verbal violence white noise machine