Winning Ways: The Funeral Profession's Guide to Human Relations
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Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
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THE WINNING PROFESSIONALATTITUDE
Stand By YourWord
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Appreciate argue asked attitude bereaved boss called casket cemetery client clues complaint confidence courtesy cynic dealing death DISCUSSION OUESTIONS effective listening embalming enthusiasm Explain fact feel Feng Shui flattery friendliness friends funeral home funeral profession funeral professionals funeral service profession gamaliel Bailey Give examples goodwill grief grouch handling human humble pie idea important impression individual interest keep knew LEARNING OBJECTIVES listening look manager Marsh mental military funerals mind mistakes mortuary nature neral director neral home never old funeral once person pre-need profes receptionist remember replied resentment respect response Robert Laird Borden rush act selection room serve silence sincere situation smile someone story sure tact talk tell thank thing thought tion told tolerant Understand unexpected service Unknown Soldier VVINS Winston Churchill words wrong young funeral director