Winning at Service: Lessons from Service Leaders
John Wiley & Sons, Jul 25, 2003 - Business & Economics - 200 pages
This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
acquisition Andrew Stern Assa Abloy become branch managers business model Carl-Henric Svanberg catering Chairman clients company’s Compass Group competitors contract core countries create customers develop Eurest European example Executive five leaders focus food service four companies Francis Mackay front-line global Group 4 Falck guards head office improve journey to leadership Lars Nørby Johansen levels Linda Sharpe management team market leader Michel Dubois million non-core offer operations organic growth Philip-Sørensen Pick your game Pierre Bellon President profit programme recruiting responsibility restaurant Rijnierse Scandinavian Airline Systems Securitas and Sodexho Securitas employee security companies security industry security services senior service business service companies service industry Service Leaders ServiceMaster share shareholders simple Sodexho Alliance Sørensen staff Stockholm Globe Arena strategy success Svanberg Sweden Thomas Berglund toolbox turnover understand unions United Kingdom values vision Winning at Service world leader world’s largest