Winning with Cash

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AuthorHouse, Feb 22, 2012 - Business & Economics - 120 pages
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Anyone who works in an environment where cash is key and common will want to be trusted, be seen as effective and efficient in their style of service, and be happy on and off the job. However, this is not always the case, as most cash workers end up with low self-esteem, depressed, and frustrated. All these things result from mistakes that are based on a poor psychological understanding of the job they have to do. Winning with Cash shows you how to strike a balance between your work, your relationships on and off the job, and yourself without sacrificing the exceptional bottom line targets placed on you by your supervisor and your organization as a whole. This handy guide is filled with powerful lessons on the following: How to identify the different types of customer psychology and customer service tips How to relieve stress and decrease the number of errors you commit How to easily catch and round up a fraudster How to manage and tame your boss How to make your income bigger Winning with Cash is not just a compilation of some procedures and policies guiding the processing of cash laid up in banks, financial institutions, or sales centers; it goes beyond this to place the cash man on a balanced psychological start, telling him where and how to deal with the challenges he must definitely encounter on the job and thereby ensuring the cash man of a successful career growth in this path.
 

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Contents

Chapter One
1
Chapter Two
7
Chapter Three
9
Chapter Four
17
Chapter Five
21
Chapter Six
29
Chapter Seven
37
Chapter Eight
49
Chapter Nine
57
Chapter Ten
65
Chapter Eleven
71
Chapter Twelve
97
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About the author (2012)

Eghosa Ufouma Imade has worked as a teller and presently is cash officer in one of Nigeria’s leading banks, where his sheer brilliance on the job has earned him impressive appraisals and a commendation from the bank’s chief inspector. In 2005, he graduated from the Federal University of Technology, Yola in Adamawa State of Nigeria, where his top academic performance earned him the School of Management and Information Technology (SMIT) Award for the Best Academic in 2003 and the Best Graduating Accounting Students Award in 2005. His desire to see that those who give cash service do so in the best frame of mind and those customers who benefit from this service leave the service centres looking forward to their next visit is the inspiration behind this book.

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