Winning with difficult people

Front Cover
Barron's Educational Series, 1991 - Business & Economics - 88 pages
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The authors point out 12 difficult personality types that can be found in business environments, then offer tips to help readers understand what makes them tick and how to best cope with them. Advice includes methods for transforming potential problems into "getting-ahead" advantages.

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About the author (1991)

Arthur H. Bell, PhD" is Director of Communication Programs and Professor of Management Communication at the Masagung Graduate School of Business, University of San Francisco. "Dayle M. Smith, PhD" is Professor of Management at the School of Business, University of San Francisco, where she is also Director of the Honors Program.

Smith has published many business books and is associate professor of management at the McLaren School of Business, University of San Francisco.