Winning with difficult people
Barron's Educational Series, 1991 - Business & Economics - 88 pages
The authors point out 12 difficult personality types that can be found in business environments, then offer tips to help readers understand what makes them tick and how to best cope with them. Advice includes methods for transforming potential problems into "getting-ahead" advantages.
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_ b_ actions ACTIVE LISTENING agers ality anger angry managers asked attitudes Backstabber blackball Blamer boss Business Example Busybody career choose cluse co-workers communication company's conflict confrontation corporate deadlines dealing with difficult derives emotional strength developmental editors difficult person DIFFICULT TYPES discuss Empathizer employee's exit interviews exiting employee express failure feel friends Georgetown University Happy Work Family Here's important individual interpersonal involved Juggler Keirsey Letters and memos Liar list of demands look lunch meeting motives Numbers objections outbursts performance appraisal personality trait predisposes personality types Planner planning ployees Politician position possible prefer problem reasons response Richfield senior management Short Fuse Silent Martyr simply situation social Strategy Strip the S.O.P. supervisor talk Technique tell termination Thinker told understand usually verbal vice president Voice Winning with Difficult workers