Workflow Modeling: Tools for Process Improvement and Applications Development

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Artech House, 2009 - Business - 449 pages
3 Reviews
Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps you define requirements for systems development or systems acquisition. By showing you how to build visual models for illustrating workflow, the authors help you to assess your current business processes and see where process improvement and systems development can take place.
 

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This book is roughly equivalent to taking a class on process development and improvement. For people interested in the topic, it is the best book I have seen on this topic, hands-down. It is packed with useful information and guidance, and even a dash of humor. Make sure you get the second edition, as it has a lot of changes compared to the first edition.
The book particularly excels in two areas - defining business processes and documenting them. As Charles Betz has noted in multiple books and articles, ITIL and COBIT would be wise to revisit their process structures using the guidance detailed in this book.
Workflow Modeling is not cheap in terms of money or time required, yet a professional working in this space will find it a worthwhile investment.
 

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BPMN used in the book does not conform to standards such as BPMN 2.0 (Beta).

Selected pages

Contents

Tools for Process Improvement and Applications Development Second Edition Part II Phase 1 Establish Process ContextScope and Goals
91
Tools for Process Improvement and Applications Development Second Edition Part III Phase 2 Understand the AsIs Process
199
Tools for Process Improvement and Applications Development Second Edition Part IV Phase 3 Design the ToBe Process
299
Tools for Process Improvement and Applications Development Second Edition Part V Related Requirements Definition Techniques
349
Tools for Process Improvement and Applications Development Second Edition Appendix
423
Tools for Process Improvement and Applications Development Second Edition About the Authors
443
Tools for Process Improvement and Applications Development Second Edition Index
445
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About the author (2009)

Patrick McDermott has more than 20 years of computer industry experience as a programmer, analyst, developer, manger, and trainer. He currently teaches seminars on the Y2K Problem, and also runs his own consulting firm in California, where he specializes in Y2K Problem training.

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