Workforce Cross Training

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David A. Nembhard
CRC Press, Apr 25, 2007 - Technology & Engineering - 352 pages
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In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, thus avoiding the need to outsource. Filling a gap in the literature, Workforce Cross Training presents a pioneering overview of the currently available research on this topic and provides invaluable insight into the design of successful cross training programs.

Featuring contributions from a team of experts, this text integrates information from a wide variety of disciplines including human factors, industrial engineering, operations management, and behavioral psychology. The authors examine the use of cross training programs in various work environments including serial production systems, call centers, and manufacturing industries. Discussion includes best practices of cross training methods and the future opportunities offered by cross training programs.

A single resource featuring an in-depth summary of the policies, methods, and results of cross training, this book delivers a much needed source of guidance for creating effective workforce cross training programs.
 

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Contents

chapter 1 Design and operation of a crosstrained workforce
3
chapter 2 Job assignment
65
chapter 3 Factors affecting crosstraining performance in serial production systems
87
chapter 4 Cross training in production systems with human learning and forgetting
111
chapter 5 Valuing workforce crosstraining flexibility
131
Crosstrained teams
153
chapter 6 Best practices for crosstraining teams
155
chapter 7 Team training in complex environments
181
Applications of workforce cross training
209
chapter 8 Workforce cross training in call centers from an operations management perspective
211
chapter 9 Partial pooling in tandem lines with cooperation and blocking
241
chapter 10 Design of a laborintensive assembly cell in the clean room of a medical device manufacturer
279
Index
321
Back cover
339
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