Working Anger: Preventing and Resolving Conflict on the Job

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New Harbinger Publications, 1998 - Business & Economics - 166 pages
In modern America, violence in the workplace has become a given. In fact, "going postal" has become such a cliche that Americans fail to see the true extent of the problem. While work-related homicides get lots of news coverage, nonfatal assaults, harassment, bomb threats, rape, and robbery do not -- and the shocking truth is that over 18,000 such incidents occur every "week." Theories to account for these sobering statistics often point to increased workloads, downsizing (or fear of downsizing), and other workplace stressors. But there is often litle action beyond theorizing. Few organizations are equipped to handle violence or teach their employees how to deal with interpersonal conflicts in the first place.

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Contents

Prevent Reduce and Resolve
5
Preventing Useless Anger and Harmful
21
Anger and Conflict Reduction
39
Copyright

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About the author (1998)

Ronald T. Potter-Efron, MSW, PhD, is a psychotherapist in private practice in Eau Claire, WI, who specializes in anger management, mental health counseling, and the treatment of addictions. He is the author of Angry All the Time and Stop the Anger Now and coauthor of The Secret Message of Shame and Anger, Alcoholism, and Addiction .

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