Working the Shadow Side: A Guide to Positive Behind-the-Scenes Management
Offers managers, consultants, and employees alike a practical "starter kit" that reveals how to identify, manage, and gain value from the below-the surface activities in an organization. Drawing on his worldwide consulting, teaching, and research experience, Gerard Egan shows how to create opportunity and competitive advantage by learning how to manage shadow-side realities. He identifies five interactive categories of behavior that affect both productivity and quality of work life in today's organizations--covert culture, the idiosyncrasies of individuals, the interactions of the organization's social system, institutional politics, and the hidden organization--and details specific skills and strategies for mining economic value from each one.Harness the covert aspects of your organization -- covert culture, individual idiosyncrasies, institutional politics -- for competitive advantage. World-renown consultant, teacher and researcher Gerard Egan identifies five "shadow side" work behaviors, and details specifics for mining the economic value of each.
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What Is the Shadow Side? The Covert Undiscussed
Getting Attuned to the Shadows
Uncovering the Economics of the Shadow Side
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activities and arrangements add value agenda Amoco Corporation asked assumptions audit beliefs boss British Airways challenge Chapter company's competencies cost-benefit analysis creative culture change customer service deal decision-making forum develop director discussed disruption economic employees espoused feedback financial costs formal going hidden hired human resource human resource management incentives individual instance institution-enhancing Jake Johnson & Johnson kind lean manufacturing lost-opportunity costs managerial managing the shadow marketing meeting ment move norms organization organizational patterns of behavior personal styles players policies politics of self-interest problem productivity promotion psychological relationships reward rules Savvy managers senior managers serve the business shadow-side activities shadow-side arrangements shadow-side issues shared side skills social system stakeholder analysis stakeholders strategy structure supervisors talk things tions total quality management understand undiscussed unit workers workplace