Working with India: The Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry

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Springer Science & Business Media, Nov 18, 2008 - Business & Economics - 178 pages
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Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.

 

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Contents

Why Intercultural Competency?
1
12 Research on Intercultural Dimensions
2
121 Power Distance
5
122 Individualism and Collectivism
9
123 Assertiveness
12
124 Uncertainty Avoidance
15
125 Future Orientation
17
126 Performance Orientation
19
452 Currency Risk
84
453 War Terror and Violence
85
454 Criminalization of Politics Businesses and Public Life
88
455 Insecurity of Data
91
46 Business Continuity Management
92
Human Resources
95
512 Training
97
514 Compensation Management
98

127 Gender Egalitarianism
20
128 Humane Orientation
22
13 Intercultural View against India
25
15 Phases of Intercultural Encounters
27
India the Country
29
22 Brief History
30
221 Ancient Times
31
222 Modern History
32
223 Arrival of the Europeans
35
224 British Colonialism
37
225 PostIndependence
39
226 Age of Reforms
42
227 Recent Events
44
23 Government and Political Parties
46
24 Economic Situation
48
The Society and Culture in India
51
32 Role of the Family
54
33 Educational System
56
34 Key Indian Beliefs Values and Avoidances
60
Indias IT BPO Industry
62
412 Years of Bodyshopping
64
414 Software Process Improvement
65
415 The Boom Time
66
416 Critical Years Ahead?
70
42 The Silicon Valleys of India
72
43 Operating Models
74
431 Captive Offshore Centers
75
432 Firms of Indian Origin
76
433 Multinational Companies
77
44 The Phenomenon of Overheating
78
45 Potential Downsides
82
52 Hierarchy
102
53 Leadership and Management
104
54 Typology of Employees
111
Interactions with India
115
62 Culture Shock India
118
63 First Business Contacts
120
64 Meetings and Negotiations
122
65 Communication Skills
126
652 Communicating to India
130
654 Negative Feedback
132
66 Contracts and Agreements
135
67 Handling Administration
136
Conducting Offshore Projects
139
72 Setting up Offshore Projects
140
73 Selecting the Team
143
74 Monitoring Progress
145
75 Transition from IT Development to Maintenance
147
Use of Expatriates
149
82 Western Expatriates in India
150
822 Expatriate Lifestyle in India
151
823 Returning to the Home Country
152
825 Expatriate Strategy for Westerners
153
83 Indian Expatriates in the West
156
831 Onsite Assignments of an Indian
157
832 Tapping into the NRI Resource Pool
158
Recommendations for Effective Collaboration
161
List of Abbreviations
162
References
165
About the Author
173
Index
175
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About the author (2008)

Wolfgang Messner is a director with Capgemini India in Bangalore and responsible for offshore delivery; he is experienced in business consulting and managing cross-cultural teams. His association with the IT industry on the subcontinent dates back to 1998 when he was an expatriate project manager for Deutsche Bank in India. He also spent a term as visiting faculty for marketing at the Indian Institute of Management Bangalore.

He holds a doctorate in marketing from the University of Kassel (Germany), an MBA from the University of Wales (UK), and an advanced degree in computing science after studies at the Technical University Munich (Germany) and the University of Newcastle upon Tyne (UK).

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