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PART ONEDEALING WITH HOSTILEANGRY PEOPLE
When Your Colleagues Are Belligerent
When Your Subordinates Are Belligerent
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accept action afraid agree anger angry ask the boss assignments attack Battering Ram behavior believe better big boss Blame Shifters Bluffers Bootlickers boss's Chameleons CHAPTER Clams Clockwatchers cohorts colleagues compliments consider criticism deadlines deal decisions delay discussion embarrass Empire Builders feedback feel friendly friends getting give Grinners handle hear hostility hurt ideas important interrupt intimidated keep Killjoys listen look memo mistake move Needler peers polite potential problem procedures procrastinating promise questions realize reassurance refuse resent responsibility rude Rumor Monger Simon Legree situation Snipers someone Squawkers staff meetings stop Strategy Your goal Strategy Your objective subordinates suggestions sure Tactical Talk BOSS tasks tell THERE'S things Thinking Thoughts tion trouble understand what's Whiners Wise Crackers workers Worriers wrong You're Thinking