Workplace Violence: Issues, Trends, Strategies
Vaughan Bowie, Bonnie Fisher, Cary L. Cooper
Willan, 2005 - Business & Economics - 291 pages
This book examines some of the key issues around violence at work which have emerged in the new millennium, including the events of September 11th 2001 and other terrorist-related incidents, identifying these as an extreme form of workplace violence. It builds upon the expanded typology of workplace violence in Violence at Work (Willan, 2001), and identifies four types of workplace violence: intrusive, external violence including terrorism; consumer/client-related violence; staff-related violence; organizational violence. This book also addresses some key emerging and controversial issues facing those concerned with workplace violence, including staff who abuse those in their care, domestic violence spilling over into the workplace, violence against aid and humanitarian workers, and organizations who are themselves abusive to their staff and service users as well as oppressive of their surrounding communities. Workplace Violence goes beyond the current emphasis on equipping 'primary responders' (e.g. police, fire ambulance, etc) to react to terrorist-related and other workplace violence incidents, paying attention to the 'secondary' responders such as human services workers, managers, human resources staff, unions, occupational health and safety professionals, humanitarian aid workers and median staff - and their training and support needs.
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new issues trends and strategies in workplace
A crossnational comparison of workplace violence
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abuse action acts agencies aid workers behaviour bullying and incivility cent chapter communication compassion fatigue complaints conflict coping corporate critical incident cyber-terrorism cyberspace cyberstalking date accessed debriefing disaster mental health documents effects Einarsen Emergency emotional Emotional Abuse employees environment example factors Figley focus groups Hoel homicide human resources human service workers humanitarian humanitarian aid identified impact important individual inter-personal International Internet interventions issues Journal Keashly Medecins sans Frontieres Myers National negative nurses Occupational Oklahoma City bombing organizational culture organizations patients perpetrators personnel perspective policies post-traumatic stress disorder potential practices prevention problems programmes psychological aggression relationship reported bullying resiliency response to workplace risk role safety secondary traumatic sexual harassment social staff strategies stress disorder stress management targets terrorist events Traumatic Stress types Ursano victims Vineburgh workplace bullying workplace domestic violence workplace health workplace violence Zapf