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This seminal piece in the area of workplace conflict management is invaluable to those seeking to enhance or change their workplace culture. A step-by-step approach is set out in this book and accompanying CD, giving the reader all the tools he or she needs to analyze the state of conflict in his or her workplace, and ultimately to do something about it.
While the book is deeply steeped in theory - it is primarily a practical guide to conflict management. It does not shy away from the complexity of this task. Instead the author embraces the complex nature of workplace culture and conflict. The result is a guide that is truly useful for those who sincerely want to make positive changes in their workplace.
This book is highly recommended to HR professionals, organizational design consultants, union leaders, ombuds functions and all those who seek to manage conflict in their workplaces.