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Total Quality Management
The management methodology
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World Class Performance Through Total Quality: A practical guide to ...
Limited preview - 2012
achieve agreed requirements apply approach beneﬁts brainstorming BUSINESS REQUIREMENTS business strategy Cause and Effect Chapter check sheet clearly competitive edge continuous improvement team corrective action teams Cost of Conformance Cost of Non-Conformance Cost of Quality culture customer requirements deﬁne deﬁnition difﬁcult education and training employees ensure established example external customer ﬁgures ﬁnancial ﬁrst Flowcharts focussed Gantt charts histogram ideas important individual internal involvement Japanese companies management commitment management methodology manufacturing meeting ment methods mission statement necessary organiz Pareto analysis people’s performance measures problem solving cycle Quality Champions Quality circles Quality Improvement Process Quality improvement team quality means Quality Policy recognition and reward responsibility role shown in Figure speciﬁc stage successful throughout the organization tools and techniques Top Team members TOP TEAM PLANNING top-down Total Quality Management TQM implementation TQM plan TQM principles TQM Quality Improvement typical uiuctor understand zero defects