Writing for Interaction: Crafting the Information Experience for Web and Software Apps

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Newnes, Feb 26, 2013 - Computers - 292 pages
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Writing for Interaction focuses on the art of creating the information experience as it appears within software and web applications, specifically in the form of user interface text. It also provides strategies for ensuring a consistent, positive information experience across a variety of delivery mechanisms, such as online help and social media.

Throughout this book, you'll learn simple techniques for writing consistent text with the right tone, how to select content delivery mechanisms, and how straightforward, clear layouts help your customer interact with your application. Divided into five sections, the book completely covers the information experience design process from beginning to end. You'll cover everything from understanding your users and their needs, to creating personas, designing the IX strategy, creating your information, and evaluating the resulting information experience. This is your one-stop reference for information experience!

  • Illuminates writing principles and practices for use in interactive design
  • Includes examples, checklists, and sample processes, highlighting practical approaches to designing the information experience
  • Provides the complete picture: understanding customer needs, creating personas, and writing the text appearing within the user interface

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User Review - Flag as inappropriate

After Agile Design, I had a chance to read this book by Linda Lior. The insight she gave, and the factual examples, even pointing out seemingly innocent errors by big software companies - very eye-opening.
No words will tell of what I learned from this book - it simply is invaluable, especially for the software developer/architect who wanted to make compelling and appealing applications beyond reproach for its text-correctness and precision.
Discusses even world-readiness by giving a tip on providing space for expansion when language conversion takes place.
The only inconsistency I found is in pp 250 and 251:
restarting your computer (p250) isn't quite the same as restarting your application (p251).
Restarting your computer means installation can't 'complete' because files to be updated are in use, usually at the OS level. This is a big difference.
I hope this reaches the author. On the contrary, I stand corrected.
All else, 2 thumbs up!


1 Introducing Writing for Interaction
2 Understanding User Needs
3 Designing Your Information Experience Strategy
4 Creating Your Information Experience
5 Evaluation
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About the author (2013)

Linda Newman Lior has been working in software design and development for over 20 years in the field of information design. Her experience includes instructional design for educational software programs and computer based training, information design for start-up companies, and 10 years at Microsoft as a usability engineer, information experience designer and technical writer. She is currently focusing on information experience design and writing for SaaS web applications. She studied Instructional Design and Computers in Education at San Diego State University where she earned her MA in Educational Technology.

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