Y2K Lessons Learned: A Guide to Better Information Technology Management
Y2K lessons learned
A Guide to Better Information Technology Management
The Y2K worldwide computing crisis, arising from a largely preventable problem, appears to have been averted. This happened as a result of unprecedented cooperation, executive-level leadership, international mobilization, the exhaustive efforts of innumerable people, and the expenditure, in the United States alone, of over $100 billion.
Whether, of course, a crisis-management approach such as this is the desirable model for insuring the success of twenty-first-century information technology (IT) initiatives is questionable. A more effective method is the preventive approach this book addresses in detail.
In this timely guide, author Timothy Braithwaite argues that companies that struggled to resolve their Y2K problem did so because they had failed historically to adequately manage their use of information technology and the ways in which IT software and systems were built.
Y2K Lessons Learned chronicles IT industry conditions and those preventable IT management and system development deficiencies that created not only the Y2K problem and crisis but most other IT problems with which many organizations are all too familiar. Unless taken seriously and acted upon, these conditions and deficiencies will continue to plague future IT endeavors.
This accessible and highly informative book delivers practical problem-prevention guidance for the successful integration of IT into business and government systems. Specific IT management recommendations and systems development "best practices" are suggested that will substantially reduce the risk of a Y2K-like problem occurring in the future, such as security breaches. Many of these suggestions will require greater executive-level participation in IT decision-making. Multiple checklists and detailed management review guides are provided to facilitate this participation.
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TECHNOLOGYBASED ISSUES THAT HAVE CONTRIBUTED
Managing IT in the Face of Uncertainty
THE MANAGEMENT OF TECHNOLOGY PROBLEMS
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action activities application Arthur Hutt audit automated best practices business partners business process business unit capability maturity model changes complete computer security configuration management considered contract contractor corporate cost count database defects delivered dependent determine discipline documentation economic effort employees ensure evaluation executive management Exhibit failure feasibility analysis feasibility study function future hardware identified impact implementation improvements industry information technology infrastructure initial integrity internal controls issues IVV&T just-in-time Life-Cycle Phases ment monitoring ness OLTP operational feasibility organization outsourcing overall performance personnel post-year Pre-Year Priority products and services project manager proposal quality assurance questions responsibility risk management Robert Townsend software and systems software development software or system software/system solution specific staff standards success Sun Microsystems suppliers technical techniques tems testing tion vendor warranties workplace Y2K experience Y2K problem