You Can't Fire Everyone: And Other Lessons from an Accidental Manager

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Penguin, Mar 17, 2011 - Business & Economics - 224 pages
2 Reviews
A practical, entertaining handbook for people who never expected to be bosses.

Plenty of managers never asked, expected, or trained to be put in charge of other people. But when it happens, these accidental bosses often find that learning to manage is like learning to swim by being dropped into the deep end of the pool.

Hank Gilman knows what that's like. As a top editor for Fortune, Newsweek, and the Boston Globe, he has helped nurture some outstanding talent. His success can be attributed largely to his management style, which allows him to treat his employees like, well, humans, while holding them accountable. But he was far from a natural when it was time to take charge.

Gilman shares the lessons he's learned-through trial and error-during his two decades as a manager in one of the craziest businesses on the planet. Writing in a warm but no-nonsense voice, he offers straight-up advice on the ins and outs of hiring, firing, motivating, and dealing with cranky superstars.

Gilman argues that your employees should always come first-and that managing down, as opposed to managing up, will ultimately lead to a successful career as a boss.
 

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I wish would have had this book when I was promoted to assistant manager at the restaurant I was working at 15 years ago. It seems Gilman and I learned much of the same lessons. Even though there is nothing really earth-shaking, I'd recommend it,especially for the rookie boss or to someone who is aspiring to management. And Gilman is a fun writer - his style meshes well with the subject matter. 

Contents

The Newbie
Hiring Friends? Mostly Not a Good Idea
Happy Ending? Uh It Depends
The 247 Recruiter
You Cant Always Get What You Want but Maybe Sometimes
Playing Fair
Keep the Stars Happy
Keeping the Talent in Check
Do Not Force Your Employees to Abandon Their Families
Know When Its Time for a Change
Avoid Favoritism or the Appearance of Favoritism
Dont Ignore the Middle Class
Be a Good Micromanager
Damage Control
WE DIDNT DO ANYTHING WRONG
SCAPEGOATING

Whos Got Talent?
SIN 1
SIN 2
SIN 3
SIN 4
SIN 5
BONUS SIN
Fire Fast
Dont Play the Body Language Game
Dont Let Anyone Else Do Your Dirty Work
Give Them a Soft Landing
Notes from the Other Side
Never Worry About Being Fired Yourself
Advice from the Coffee Guy
THE DONT LIE RULE
THE PAGE SIX RULE
THE PROZAC RULE OF UNINTENDED CONSEQUENCES
Defend Your Staff
Dont Blame Others and Dont Take Too Much Credit
Proactive Crisis Management
Rules of Electronic Engagement
CUT TO THE CHASE
USE CLEAR SUBJECT LINES AND ONLY ONE SUBJECT LINE PER EMAIL
Email Disasters
Social Media
Show Up Ready to Work
Choosing Jobs
Patience in Small Roles
Are Gurus Worth It?
Can You Teach Employees to Be Entrepreneurs?
When Sorrys Not Enoughor Inappropriate Anyway
The Cult of Jack Welch
Large Meetings in Small Doses Only
Why I Hate Focus Groups
Gen Y Whatever
Sometimes You Just Have to Tell Them to Stick a Sock in It
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About the author (2011)

Hank Gilman is the deputy managing editor of Fortune. Over his career, he has worked at The Boston Globe, The Wall Street Journal, Newsweek, and The Beaufort Gazette (South Carolina). (His favorite job.) He has also been a regular commentator on The Nightly Business Report on PBS.

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