You Said What???: The Most Hilarious Things People Say When They Call an Airlines Call Center
Author Valerie Ralph's book, "You Said What???" takes the reader on a hilarious trip to the other side of Customer Service. She reveals the comical, uncommon and sometimes sad things people say when speaking with customer service representatives. The book shines a humorous light on the often complicated machinations and requests from callers seeking travel arrangements to various destinations from Portland, Oregon to Peking, China. The public's visions of the world and others around them, offer the reader a healthy dose of irony and reality.
Along with each new situation an airline call center agent encounters, comes the realization that many callers can be counted on to present a variety of issues, some unpredictable, some insane. As you journey through the following pages you will find yourself laughing, scratching your head and vowing to revise your approach to making reservations.
"You Said What???" affirms the belief that laughter is the best medicine. This insider's view of travel that broadens our understanding of the world around us, reveals that it can also keep us filled with peace, compassion and hopefully goodness.
Blessings to all and remember to keep smiling!!!
What people are saying - Write a review
I love it!!!!! Sometimes the things customers say are so ironically funny, and can leave you saying, I can't believe you said that. But you got to love them. The book captures just how amusing and refreshing some of these encounters between customer rep in any industry and customer can be/ Good read......
Being in the customer service Industry VJ Starr has captured what we go through with speaking to the public. Not only can you take this book of humor just for the airline industry customer service department but it is Universal for all Customer Service Agents. A good and quick read. Good Gift.