You Said What???: The Most Hilarious Things People Say When They Call an Airlines Call Center

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Author House, Aug 28, 2009 - Humor - 112 pages
2 Reviews

Author Valerie Ralph's book, "You Said What???" takes the reader on a hilarious trip to the other side of Customer Service.  She reveals the comical, uncommon and sometimes sad things people say when speaking with customer service representatives.  The book shines a humorous light on the often complicated machinations  and requests from callers seeking travel arrangements to various destinations from Portland, Oregon to Peking, China.  The public's visions of the world and others around them, offer the reader a healthy dose of irony and reality.


        Along with each new situation an airline call center agent encounters, comes the realization that many callers can be counted on to present a variety of issues, some unpredictable, some insane.  As you journey through the following pages you will find yourself laughing, scratching your head and vowing to revise your approach to making reservations.


        "You Said What???" affirms the belief that laughter is the best medicine.  This insider's view of travel that broadens our understanding of the world around us, reveals that it can also keep us filled with peace, compassion and hopefully goodness.


                   Blessings to all and remember to keep smiling!!!


What people are saying - Write a review

User Review - Flag as inappropriate

I love it!!!!! Sometimes the things customers say are so ironically funny, and can leave you saying, I can't believe you said that. But you got to love them. The book captures just how amusing and refreshing some of these encounters between customer rep in any industry and customer can be/ Good read......  

User Review - Flag as inappropriate

Being in the customer service Industry VJ Starr has captured what we go through with speaking to the public. Not only can you take this book of humor just for the airline industry customer service department but it is Universal for all Customer Service Agents. A good and quick read. Good Gift.  

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About the author (2009)


This Book entitled You Said What??? The Most Hilarious Things People Say When They Call An Airlines Call Center is V.J. STARR'S first book. A native of Boston, Massachusetts, V.J. moved to New York to pursue her career with a major communications company. She found her niche working for a major airlines in New York, and venturing to Florida. Having had the glory of 17 years plus experience as a Reservation Sales Agent (RSA), V.J. STARR has heard it all and has assisted many, many customers with thousands of questions and concerns regarding their travel plans. Some of their concerns were hilarious, some unbelievable, some bizarre but through it all V.J., loved the challenges of helping people with their travel arrangements. Now since retired from the airlines, V.J. STARR now resides in Atlanta, Georgia and wants to take full advantage of her lifetime flying privileges to travel worldwide to engage in Book Signing Events as she shines her light of smiling and laughter to everyone.

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