You're the Boss

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Grand Central Publishing, Sep 26, 2009 - Business & Economics - 288 pages
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Your path to becoming a great manager starts here. From announcing your promotion to planning your next one, from solving your workers' problems to dealing with your own stress, a leading management expert tells you, in advance, what is ahead.
 

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Contents

INTRODUCTION
PART I
1
How You Got There
How You Look Makes a Difference
How to Begin
Understanding the Big Picture
Understanding the Little Picture
8
Being Included
Norms
Training
Should You Train Your Workers?
9
Friendly Coworkers
Cost Controls

2
Women Supervising Men
Women Supervising Women
PART II
3
The Communication Loop
Listening Skills
Verbal Skills
Cultural Differences
White Culture16
You Are the Key Link
4
Conflict between You and Your Wokers
Conflict Between You and Your Boss
Conflict Among Your Workers
PART III
5
6
Early Signs of Burnout
PART IV
7
Preparing for the Interview
The Interview
Career Planning
The Four Work Stages
PART V
10
The Incident File
The Performance Review
11
The Problem Workers Review
Dealing with Grievances
SUPERVISORS CHECKLIST69
PART VI
12
Meetings
What Kind of Group Do You Have?
13
Who Has Power Over You?
Power You Attribute to Others
Power You Have over Others
Can You Measure Power?
LAST WORDS
NOTES
Your Path to Becoming a Great Manager Starts Here
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About the author (2009)

Dr. Natasha Josefowitz is an internationally recognized author, poet, and lecturer. She earned her masteras degree at the age of forty and her PhD at the age of fifty. She has served as an adjunct professor at the School of Social Work at San Diego State University and is a noted columnist. Natasha is the author of seventeen books, including Too Wise to Want to Be Young Again: A Witty View of How to Stop Counting the Years and Start Living Them, published by Blue Mountain Arts, Inc.

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