Your Brand Is Not Your Logo: It Is an Experience that Lives in Your Customer's Gut

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Pearson Education, Nov 2, 2009 - Business & Economics - 9 pages
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This Element is an excerpt from Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446) by Robert Brunner and Stewart Emery. Available in print and digital formats.


Lessons from the legendary Harley-Davidson: build a brand experience that takes on a life of its own!


There is a rumble: the deep-throated growl of twenty engines headed this way. Around the bend they come, two wheels each, glittering in the sun. Mom clutches the kids close. Then something strange happens. The bikers pull up, one by one, their bikes organized and shiny. They hug, joke, compare bikes. The insignia on each bike proclaims: Harley-Davidson....


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About the author (2009)

Robert Brunner founded Apple’s legendary Industrial Design Group, which designed the original Macintosh PowerBook, Newton, and 20th Anniversary Mac. As a partner at Pentagram, he worked with Fortune 500 companies including Nike, Microsoft, HP, Dell, and Nokia. In early 2007, he founded Ammunition, a product design, brand, and interactive development consultancy. Brunner’s product designs are included in the permanent collection of the Museum of Modern Art (MoMA). He teaches advanced product design at Stanford University. Stewart Emery, a father of the Human Potential Movement, served as the first CEO of est, cofounded Actualizations, led seminars in dozens of countries, and has coached over 12,000 people in the last three decades. He is the bestselling author of Actualizations: You Don’t Have to Rehearse to Be Yourself and The Owner’s Manual For Your Life. As a consultant, he asked the questions that led MasterCard to its legendary “Priceless” campaign.

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