Zapp!: the lightning of empowerment : how to improve productivity, quality, and employee satisfaction

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Development Dimensions International Press, 1989 - Business & Economics - 212 pages
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A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity.

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Contents

Section 1
35
Section 2
48
Section 3
63
Copyright

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