Zapp!: the lightning of empowerment : how to improve productivity, quality, and employee satisfaction
A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity.
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12th Dimension armor asked for help asked Joe Mode Becky began better Biff Buffer bolts boss called castle coach course Dave Dept N Diamond Team dooverdogs employees enZapping Estello everything flash Floyd glow goals going happened idea improve Job enrichment Joe and Ralph Joe asked Joe Mode asked Joe Mode's Notebook Joe saw Joe took Joe's keep key result areas kind learned lightning listening little Moe Lone Ranger looked lots Lucy Storm Luis Marty Mary Ellen Krabofski ment needed Normal Company normal world offered help participative management person Personnel Dept Phyllis quality circles Ralph Rosco Ralph's work area Ralpholator ramadrams Respond with Empathy responsibility Sapp Sapped Sappj seemed service rep solving problems someone supervisor sure talk tell things thought Joe told Topp tower walked What's wondered Zapp Teams Zapped zombies