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FACT OR FICTION By Howard C Todt
INITIATING A ZERO DEFECTS PROGRAM By F J Wiegand
TECHNIQUES FOR MAINTAINING A ZERO DEFECTS PROGRAM
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action active suppliers approach award basic beneﬁts better booklet brochure cause of error charts columns commitment committee correct cost Curtiss-Wright developing discrepancies effective effort employee motivation employee’s engineer error-free Evendale ﬁeld ﬁlms ﬁnd ﬁrst-line supervisors ﬁve ﬂyers goals gram identiﬁcation improvement individual initial inspec inspection interest involvement kick-off day kick-oﬁ levels manager-materials manufacturing measure meetings ment mentation Month motivational program normal distribution North American Aviation objectives oﬂices operator participate percent performance personnel plant pledge card pliers ployees porosity posters Pre-Control PRIDE program promotional QN QN QN quality characteristic quality control recognition relationship right the ﬁrst signal signiﬁcant signiﬁcantly signing the pledge speciﬁc T-ZD target area Target-Zero Defects program teaser campaign techniques tion tolerance top management variables Vendor vendor-supplied materials width WRIGHT AERONAUTICAL yardstick Zero Defects achievement Zero Defects program